Shipping Policy
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- During high-demand periods, processing times may be slightly delayed.
2. Shipping Time
Estimated delivery times:
Domestic Shipping (India)
- Standard Shipping: 3–7 business days
International Shipping
- Estimated Delivery: 7–21 business days
Delivery times may vary depending on location, customs processing, and courier services.
3. Shipping Charges
- Shipping charges are calculated at checkout based on your location and order size.
- Free shipping promotions may be available during special offers.
4. Order Tracking
Once your order is shipped, you will receive:
- A shipping confirmation email
- Tracking number (if available)
You can track your order through the courier partner’s website.
5. Delayed or Lost Packages
We are not responsible for delays caused by:
- Courier issues
- Weather conditions
- Customs clearance
- Incorrect shipping information provided by customers
If your package appears lost, please contact us at:
support@jaleny.shop
6. Incorrect Shipping Address
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided:
- We may not be able to change it after shipment
- Additional shipping charges may apply for re-delivery
7. International Customs & Duties
International orders may be subject to:
- Customs duties
- Import taxes
- Additional local fees
These charges are the responsibility of the customer.
8. Damaged Packages
If your order arrives damaged:
- Take photos of the package and product
- Contact us within 48 hours of delivery
We will review the issue and provide assistance.
9. Contact Us
For shipping-related questions, contact us:
Tread Name: jaleny.shop
Name: GAUSVAMI RUTVIKGIRI NAILESHGIRI
Email: jaleny10@hotmail.com
Address: K-304- WHITE STONE RESIDENCY CHHAPRABHATHA ROAD, AMROLI, AMROLI, SURAT, GUJARAT, 394107
Mobile : 6353662414