Return & Refund Policy

1. Return Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect
  • The item is unused, unwashed, and in original condition
  • The return request is made within 7 days of delivery

Items must include:

  • Original tags
  • Original packaging
  • Proof of purchase

2. Non-Returnable Items

The following items cannot be returned:

  • Worn or washed products
  • Customized or personalized items
  • Items purchased during clearance or final sale
  • Gift cards

3. Return Process

To initiate a return:

  1. Email us at support@jaleny.shop
  2. Include:
    • Order number
    • Product photos (if damaged or incorrect)
    • Reason for return

After approval, we will provide return instructions.

4. Refunds

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

Shipping charges are generally non-refundable unless the mistake was caused by us.

5. Exchange Policy

We may offer exchanges for:

  • Wrong size
  • Defective items
  • Incorrect products received

Exchange availability depends on stock availability.

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account
  2. Contact your payment provider or bank
  3. If the issue continues, contact us at:
    support@jaleny.shop

7. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide photos for verification

We will resolve the issue as quickly as possible.

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping fees are non-refundable

9. Contact Us

For return or refund inquiries:

Tread Name: jaleny.shop

Name: GAUSVAMI RUTVIKGIRI NAILESHGIRI

Email: jaleny10@hotmail.com

Address: K-304- WHITE STONE RESIDENCY CHHAPRABHATHA ROAD, AMROLI, AMROLI, SURAT, GUJARAT, 394107

Mobile : 6353662414